![]() Zoom does not monitor users' meetings or its contents. ![]() Zoom has never sold user data in the past and has no intention of selling users’ data going forward.Look for Zoom, and if you see it, tap Update. With the Overview tab selected, tap Updates available. ![]() Tap your account icon at the top of the screen and then tap Manage apps & device. On Android, start the Play Store app on your Android. Look for Zoom, and if you see it in the list, tap Update. In the Available Updates section, scroll to see the apps with updates waiting to be installed. On an iPhone, start the App Store and then tap your account icon at the top of the screen. If you're using Windows or a Mac, visit the Zoom website to download and install the latest version of Zoom. Perhaps there's a critical bug or incompatibility in the Zoom app that's keeping it from working properly. Here's how to restart your iPhone regardless of which model you own. You can turn off most Android phones by holding the power button for several seconds, or swipe down from the top of the screen and tap the Power icon in the shortcuts panel. If your camera seems properly installed and you have granted the proper permission for Zoom to use it, an easy fix is to often simply restart the device you're trying to use Zoom on. Tap Permissions, then Cameras, and enable it by choosing either Allow only while using the app or Ask every time. Finally, if you have an Android, start the Settings app and tap Apps. Tap Camera and ensure Zoom is turned on by swiping the button to the right. On an iPhone, start the Settings app and tap Privacy & Security. Click Camera on the left and make sure that Zoom is enabled with a check mark. Click the Lock icon at the bottom to unlock the page. On a Mac, open System Preferences and then choose Security & Privacy. Make sure both Let apps access your camera and Let desktop apps access your camera are enabled by swiping the buttons to the right. If you're using Windows, go to the Settings app and choose Privacy & Security, then Camera. The way to check on this depends on what kind of device you're using for your Zoom call. You might not see any video because the Zoom app doesn't have permission to use your camera. If not, you'll need to get the camera working before trying to use it in Zoom. Try using the camera in a different app if you are using Windows, for example, click Start and type "camera." Start the Camera app when you see it in the search results, and make sure you can see the camera's feed in the app. Ensure it's plugged in and try a different USB port if necessary. But if you are using a plug-in webcam for your desktop computer, for example, your first stop should be making sure it's properly connected and will work on its own, outside of Zoom. ![]() If you are using a camera that's built into your device - like the camera in your phone or laptop - you can skip to the next step. Make sure your camera is properly connected There are a lot of potential issues to sort through, but we've rounded up the seven most common ways to remedy Zoom when your camera is not working. Zoom meetings can be a hassle, but they're even worse when your camera is not working properly. Using Zoom to conduct remote web meetings is now a part of everyday life, and for many people is one of the trade-offs that comes with getting to work from home.
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